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GYMFLOW NAJM · SIX-WEEK GULF RETENTION PILOT

Prove the retention workflow before you automate it

GymFlow runs Najm through shadow, review, and assisted modes so a Gulf gym can validate the signals, manager workflow, owner approvals, and confirmed renewal outcomes before expanding the rollout.

The pilot is offered after a fit review. It is not a free trial, a guaranteed churn prediction, or permission for uncontrolled member outreach.
Discuss the six-week pilot →

One pilot, three controlled operating modes

Weeks 1–2

SHADOW

Shadow: establish the baseline

Najm analyses supported subscription, attendance, freeze, and follow-up records without contacting members. The gym reviews signal quality, missing data, false positives, and the value at risk.

Control: No member-facing action.

Weeks 3–4

REVIEW

Review: train the operating habit

Explainable cases enter a manager review queue. Staff confirm the subscription, attendance, previous contact, and recommended next step, then dismiss, snooze, or escalate each case.

Control: Cases are reviewed; execution remains off.

Weeks 5–6

ASSISTED

Assisted: approve selected follow-up

The owner approves selected low-risk WhatsApp or phone follow-up inside the agreed controls. The team records responses and confirmed outcomes instead of treating a sent message as retained revenue.

Control: Owner approval and audit history remain active.

The retention cases included in the pilot

Renewal risk

An active subscription is approaching expiry and still needs a confirmed next step.

Expired recovery

A membership has lapsed without a recorded renewal or final outcome.

Attendance drop

Recent visits are materially lower than the member’s earlier attendance pattern.

No first visit

A new member has not completed a first visit in the expected activation window.

Post-freeze no return

A freeze has ended, but the member has not returned to the gym.

WhatsApp delivery failure

A planned follow-up did not reach the member and needs a different next action.

What the weekly pilot report measures

Case flow

Cases opened, reviewed, approved, dismissed, snoozed, and still waiting for action.

Confirmed outcomes

Recovered, no-response, and lost outcomes remain separate from messages and conversations.

Revenue exposure

Estimated value at risk and recorded recovered amount, using the gym’s supported subscription records.

Delivery health

WhatsApp failures and cases that require another channel or owner decision.

Operating cadence

Last scan, review throughput, and how quickly approved cases move to a recorded outcome.

Manual time comparison

Staff time can be compared only when the gym supplies a before-and-after manual baseline; GymFlow does not infer it automatically today.

A good pilot fit

The pilot works best when the gym can supply usable records and a named owner for decisions.

  • An owner or senior manager sponsors the pilot and can approve the operating rules.
  • The gym can provide usable subscription dates and at least a basic attendance history.
  • The branch and staff-role scope is agreed before the first scan.
  • The gym confirms the WhatsApp sender, member-contact permissions, and escalation owner.
  • The team can record actual outcomes instead of stopping at a delivered message or verbal promise.

What the pilot does not promise

  • No guarantee that Najm will predict a cancellation or produce a renewal.
  • No autonomous member outreach outside the explicitly approved operating mode and controls.
  • No claim that every attendance drop means churn; each case remains evidence for human review.
  • No blanket Gulf tax, e-invoicing, payment-gateway, or regulatory compliance promise.
  • No reporting of clicks, delivered messages, or opened chats as confirmed retained revenue.

Built for a guided Gulf rollout

The same retention operating model can be scoped for Saudi Arabia, the UAE, Bahrain, Qatar, Kuwait, and Oman. Local invoice, tax, currency, payment, sender, and consent requirements are confirmed separately before launch.

Gulf gym management solutionSaudi gym management solutionUAE gym management solution
AI gym retention feature

Gulf Najm pilot questions

Is the Najm retention pilot a free trial?

No. It is a scoped, guided pilot offered after a fit review. Commercial terms, branch scope, supported data, and enabled modes are confirmed in writing.

Will Najm send messages automatically from day one?

No. Weeks 1–2 are shadow mode with no member-facing action. Weeks 3–4 are review mode. Assisted follow-up is considered only in weeks 5–6 under the approved controls.

What data does the pilot need?

At minimum, usable subscription dates and a basic attendance history. Freeze history, previous follow-up, message-delivery status, and recorded outcomes improve the case evidence where available.

How is success measured?

The pilot separates cases, reviews, approvals, member responses, and confirmed subscription outcomes. It also tracks value at risk, recorded recovered amount, delivery failures, and review cadence.

Can the pilot run in Saudi Arabia or the UAE?

Yes, through a guided rollout. Country-specific invoice, tax, payment, sender, consent, and operating requirements are confirmed before launch rather than assumed.

See whether your gym qualifies for the pilot

Send the country, branch count, approximate active-member count, current attendance source, renewal process, and WhatsApp setup. GymFlow will confirm the supported scope before any pilot starts.

Discuss the six-week pilot →