Pricing and orders
GymFlow does not publish final one-size-fits-all pricing on the public website. Commercial terms are scoped based on branch count, operating needs, rollout complexity, and the service package agreed with each customer.
A customer becomes billable only after the parties agree the commercial terms in writing, such as through a quote, order form, invoice, or other written acceptance process.
Invoices and payment methods
GymFlow may invoice customers manually or through approved billing workflows. Payment methods may vary by market and customer relationship.
- For Egypt, payment may be collected through invoice, bank transfer, cash collection, InstaPay, Fawry, Vodafone Cash, or other locally approved methods agreed with the customer.
- For other markets, GymFlow may use different payment rails, banking instructions, or digital collection methods depending on local operations and the customer agreement.
Cancellation and non-payment
Cancellation rights, notice periods, and the end-of-service process depend on the commercial arrangement agreed with the customer. Public website copy does not override the agreed billing documents.
If invoices remain unpaid after notice, GymFlow may pause onboarding, support, access, or other service components in line with the customer agreement.
Refunds
Refunds are not promised by default on the public website. Any refund commitment must be stated in writing or required under applicable law.
Where a refund is approved, GymFlow may offset operational costs, already-delivered services, or unpaid balances as permitted by the customer agreement and applicable law.
Taxes
Taxes, withholding, VAT treatment, and invoice formatting depend on the market, the contracting setup, and the customer agreement. If taxes apply, they may be stated separately in the commercial documents.